Shipping policy

MINNA Fashion is operated by Minna LLC. We offer free worldwide express shipping. Please review the information below before ordering, especially if you need your dress for a particular event.

1. Shipping service and cost

We ship with DHL Express and provide tracking after dispatch. Outbound express shipping is complimentary. Free shipping covers the delivery service; it does not include import duties, taxes, or customs charges that may apply at your destination.

2. Processing and production

In-stock dresses: Our usual processing estimate is 1–2 business days. Please refer to the dispatch estimate for your chosen dress. We allow the 24-hour cancellation window before dispatch.

Made-to-order, made-to-measure, and customized dresses: Production time varies by dress, design details, and atelier availability. Refer to the product-specific estimate and contact us before ordering to confirm the production and delivery estimate for your chosen dress. Production and order preparation take place before shipping; transit time is additional.

Our 24-hour cancellation window applies to all orders. We begin production after this window and confirmation of your order details. Full cancellation terms are in our Returns & Refunds Policy.

3. Shipping time and event dates

DHL Express transit is typically estimated at 3–4 business days after dispatch. This is an estimate, not a guaranteed arrival date. Destination, weekends, public holidays, customs clearance, and carrier conditions may affect arrival. We will confirm the estimate relevant to your order.

Need your dress for an event? Confirm availability with us on WhatsApp or email info@minnafashion.com before ordering. Include the dress, delivery destination, and event date. Any date selected in the preorder calendar is a request and is subject to confirmation by MINNA.

4. Import duties, taxes, and customs

International deliveries may be subject to import duties, taxes, or customs fees under the rules of the destination country. Unless expressly stated otherwise at checkout, these charges are not included in the product price or complimentary shipping and are payable by the recipient.

Amounts depend on the destination and applicable rules. Please check with your local customs authority for guidance. The carrier or customs authority may contact you for payment or documentation, and clearance may add time to delivery.

Customs arrangements for approved returns are explained separately in our Returns & Refunds Policy.

5. Tracking and delivery requirements

After dispatch, we send an email with your tracking number. Please allow up to 24 hours for the first tracking updates. If tracking details are missing or do not update, contact us with your order number.

Please provide a complete physical delivery address and a working telephone number. A signature is required on delivery; we cannot deliver to P.O. boxes. If you are unavailable, follow the carrier’s instructions for redelivery or collection.

For an address change, contact us immediately. Changes may not be possible once an order has been dispatched.

6. Delayed, lost, damaged, or incorrect deliveries

If your parcel is delayed, appears lost, or arrives damaged or incorrect, contact info@minnafashion.com promptly with your order number and a description of the issue. Include photographs of the item and packaging where possible, and retain the packaging while we review the issue.

We will review the order, investigate with the carrier where relevant, keep you informed, and arrange an appropriate remedy according to the circumstances and your applicable rights. Remedies may include repair, replacement, or refund. For a confirmed defective or incorrect item, or an error by MINNA, we cover necessary return shipping and applicable return import customs charges as described in our Returns & Refunds Policy.

Please report issues promptly so we can investigate. This request does not impose a 24-hour or 7-day limit on your applicable statutory rights. If we become aware of a material delay, we will contact you with an updated estimate and explain the options available for your order.

7. Returns and refunds

Return eligibility, request windows, cancellations, refunds, exchanges, and return shipping and customs arrangements are governed by our Returns & Refunds Policy. A standard-size dress is not excluded from returns solely because it was produced after ordering.

Nothing in this policy limits your applicable statutory consumer rights. Mandatory consumer protections take precedence over any conflicting provision.

8. Contact

Minna LLC
Cagllavice, Magjistralja Prishtine–Ferizaj KM5
Prishtina 10000

Email: info@minnafashion.com
WhatsApp: +383 48 801 071