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Shipping Policy

At MINNA Fashion, we are dedicated to delivering your orders with care, precision, and efficiency. Below is everything you need to know about our shipping process to ensure a seamless shopping experience.

Shipping Methods and Costs

  • Complimentary Express Shipping: We are pleased to offer express shipping at no cost to you.
  • Customs, Duties, and Taxes: Any additional charges incurred during international shipping, such as customs fees, import duties, or taxes, are the responsibility of the recipient. Customs fees typically range from 5–15% of the order value, depending on your country’s regulations. For precise estimates, please check with your local customs office.

Processing Times

Your order is important to us, and we aim to process it swiftly while maintaining the highest quality standards.

  • Ready-To-Wear Collections/Dresses: Orders are processed within 1–2 business days after payment confirmation and typically delivered within 7 business days via Express shipping.
  • Custom-Made Products: Each bespoke creation is meticulously crafted to your specifications, requiring 1–3 months for production and delivery.

Orders are shipped and delivered on business days (Monday to Friday) between 9:00 AM and 5:00 PM.

Order Tracking

Stay informed about your order every step of the way:

  • Once your order is shipped, you will receive an email with a tracking number and instructions for tracking your package.
  • Tracking details are typically available within 24 hours after shipment.

For any delays or issues, please reach out to us at info@minnafashion.com with your name and order number.

Delivery Requirements

To ensure your order reaches you safely:

  • A signature is required upon delivery to confirm receipt.
  • Please double-check your delivery address to avoid delays or misdeliveries.

Lost, Damaged, or Delayed Shipments

Although we take every precaution to ensure your order arrives in perfect condition, unforeseen issues can occasionally arise:

  • Lost or Damaged Packages: Notify us within 24 hours of the estimated delivery date for assistance.
  • Delays: In case of shipping delays, contact the carrier or reach out to our team for support.

We’re here to help resolve any shipping-related concerns quickly and efficiently.

Returns and Exchanges

If your order doesn’t meet your expectations, you can initiate a return or exchangethis i. Please review our Returns and Exchanges Policy for detailed instructions.

Sustainability Statement

At MINNA Fashion, we prioritize sustainability. Your order will be packaged in eco-friendly materials, reflecting our commitment to reducing environmental impact.

Flexible Delivery Options

This service is not available.

Estimated Regional Delivery Times

Delivery timelines may vary based on your location. Here are our standard estimates:

  • Europe: 4–6 business days
  • North America: 5–7 business days
  • Asia: 6–8 business days

Shipping Insurance

All shipments are insured during transit to ensure your order arrives safely. If you’d like additional coverage, please contact our customer service team before your order is processed.

Customer FAQ

What happens if I’m not available during delivery?
The carrier will leave a delivery notification with instructions for rescheduling or pickup.

Can I change my delivery address after placing an order?
Please contact us at info@minnafashion.com immediately. Address changes may not be possible once the order is shipped.

Refund for Shipping Delays

In the unlikely event of a significant delay caused by us, we will offer a partial refund or store credit as compensation.  Otherwise, if there is a heavy load on shipping company and the same company does not make it on time, we do not take responsibility.

Contact Us

For any shipping inquiries or assistance, our customer support team is ready to help:

Thank you for choosing MINNA Fashion. We’re honored to be a part of your journey and look forward to delivering fashion that inspires.

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