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Minna Fashion Return and Exchange Policy

Thank you for shopping at Minna Fashion. We value your trust and strive to ensure your satisfaction with our products. Please read our Return and Exchange Policy carefully, as it contains essential information to help you navigate our processes.

Contact Information

If you have any questions or need assistance with returns or exchanges, please contact us:

  • Phone: +383 48 664 889
  • Email: info@minnafashion

Our team will address your concerns promptly.

Definitions

  • Company: Refers to Minna Fashion, located at Cagllavice Magjistralja PRISHTINE-FERIZAJ KM5, Prishtina 10000, Kosovo (“We,” “Us,” or “Our”).
  • Goods: Items available for purchase on our platform.
  • Orders: Requests made by customers to purchase Goods from Us.
  • Service: Our website and related services.
  • Website: https://minna.shop/
  • Customer (“You”): Refers to the individual or entity purchasing or interacting with our Goods or Services.

General Return Policy

  1. Eligibility for Returns:
    • Items purchased from our physical stores are not eligible for returns or exchanges.
    • Discounted items and custom designs are final sales and cannot be returned, exchanged, or refunded.
    • Products that were made or altered to match specific size and measurements provided by the customer are non-returnable.
  2. Return Requests:
    • Customers must notify us within 24 hours of dissatisfaction with their purchase. Requests must include a photo of the product being worn or tried on for verification.
  3. Shipping Instructions:
    • Approved returns must be shipped back following our provided shipping instructions.
    • The customer bears the cost and risk of return shipping, including lost or damaged packages during transit.
    • Shipping address: Cagllavice Magjistralja PRISHTINE-FERIZAJ KM5, Prishtina 10000, Kosovo.
    • For international returns, customers are responsible for any customs fees or additional charges incurred.
  4. Exceptions:
    • In special cases, such as emergencies or first-time customers, we may evaluate exceptions to our return policy on a case-by-case basis.
  5. Customs and Duties:
    • Minna Fashion does not cover or reimburse customs fees, taxes, or duties imposed on international shipments. These are the sole responsibility of the customer.
    • If a package is held at the customs office for an extended period, we do not take responsibility for refunds, returns, or exchanges related to such delays.

Refund Policy

  1. Eligibility for Refunds:
    • Refunds are available only for items returned within 45 days of receipt.
    • Returned items must meet the following conditions:
      • RED RIBBON tag remains intact, untampered, and unstained.
      • Items are in their original condition and packaging with all original tags attached.
  2. Non-Refundable Items:
    • Products altered or damaged by the customer.
    • Products with differences in color due to photo editing or monitor discrepancies.
  3. Refund Process:
    • Refunds will be processed within 30 days after the return is received and inspected.
    • Refunds will be issued to the original payment method. For bank transfers, customers must provide the following details:
      • Full Name
      • IBAN Number
  4. Refund Amounts:
    • Full refund if cancellation is made within 24 hours of purchase.
    • 60% refund if cancellation is made within 1-14 days of purchase.
    • 50% refund if cancellation is made after 14 days but within the 30-day refund period.

Exchange Policy

  1. Exchanges are accepted for:
    • Defective items or errors in shipment.
    • Unworn, unwashed, and undamaged products that meet the return conditions.
  2. How to Request an Exchange:
    • Contact customer service to initiate the exchange process.
    • Ship the product back to our address after receiving confirmation.
    • Customers are responsible for shipping costs unless the exchange is due to a company error.
  3. Timeline for Exchanges:
    • Exchanges must be initiated within 30 days of receiving the product.

Additional Notes

  • Warranty Claims: If the product is defective due to manufacturing, notify us immediately for warranty assistance.
  • Color Variations: Please note that minor differences in color due to screen settings or photo editing are not considered defects.
  • Timeline: All return and exchange requests must be initiated within the specified timeframe.
  • Customer Responsibility: Minna Fashion is not liable for returns or exchanges sent without prior approval or tracking information.
  • Recommendation for Customers: Since our dresses are handmade and often pre-ordered, we strongly encourage customers to discuss all details and clarify any questions with our agents before placing an order. This ensures that expectations are aligned and helps avoid any misunderstandings.
  • FAQs:
    • What if I lose my receipt? Contact customer service with proof of purchase (e.g., email confirmation or bank statement).
    • Can I return a gift? Gifts can be exchanged or returned for store credit with proof of purchase.

Thank you for understanding and adhering to our policies. Your cooperation helps us ensure high-quality service and products. If you have any further questions, please don’t hesitate to reach out to our customer service team.

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